Order cancellation

If you wish to cancel the order during the online ordering process, you can click “cancel” and the ordering process is automatically stopped.

Returns policy

Our goal is to ensure your complete satisfaction. If for any reason you are not satisfied with the size or model you ordered, you can exercise your right to return it within fourteen (14) days from the date of receipt. In case of change of a non-defective product due to incorrect assessment of the customer, the customer sends us back the said goods with the Speedex courier and charge of our company and we send the new goods with a shipping charge of 4.5 euros. In case of error from our company there is no charge on shipping costs.

Returns are accepted according to the following:

  • The product is in excellent condition, has not been worn and its labels, warranties, company packaging and everything else that comes with it have not been removed or damaged.
  • Refunds are made within 15 days of receipt and control of the product, by our company, after consultation, in a bank account that you will declare.
  • Retail receipt is required for returns. In case of invoice issuance, the return is made respectively with a delivery note. In case of invoice issuance, the return is made respectively with a delivery note. In case of payment by credit card, the transaction is canceled and the credit card is updated accordingly (within 7 days), otherwise, the money is returned to the bank account, where required: Beneficiary name and IBAN account.
  • In case the return is not made within 14 working days or the above conditions of return are not met, our store has every right not to accept the return.

Defective product

In the event that you receive a defective or faulty product the store will make every effort to replace it. However, you must inform us by e-mail at info@shopsara.gr or by phone so that we can send you instructions for returning the product as well as a return code. If the product is not available, it can be replaced with an equivalent product by arrangement.

Www.shopsara.gr has a guarantee policy for jewelry that you buy from us. However, we are not responsible for any damage that may occur from normal wear, misuse and damage when removing the labels. For any product return it is necessary to fill in the relevant form (product return form), which is posted on the product shipping website.